Iowa Utilities Board (IUB) Information

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What is a Utilities Board (UB)?

A utilities board (UB) is generally a regulatory body at the state level responsible for regulating utilities that provide service within a state. The commission is comprised of either state-elected or state-appointed officials. These members regulate all electric, gas, water, cable and telephone retail in many states, and are also generally responsible for ensuring that utilities are responsive to customers' needs and service requests, and that service is both adequate and reliable.

How Iowa UB describes itself:

The Iowa Utilities Board regulates certain electric, natural gas, telephone, and water utilities in Iowa. The most visible of the Iowa Utilities Boards's activities are the approval of rate levels and review of service quality. Other important activities include the approval and monitoring of utility energy efficiency plans, administration of the Dual Party Relay System and intervention in federal regulatory cases affecting Iowa customers.

Iowa UB and staff directly assist customers by providing information and investigating complaints. Staff specialists perform audits, analysis and research and advise the Board on pending cases. Staff also conduct continuing inspections of utilities' facilities for compliance with safety and service quality.

How to contact Iowa Utilities Board (IUB):

Toll-free: (877) 565-4450
Telephone: (515) 281-3839
Fax: (515) 281-5329
Email: iubcustomer@iub.state.ia.us
Online: http://www.state.ia.us/government/com/util/util.html

By mail:
Iowa Utilities Board
350 Maple Street
Des Moines, IA 50319-0069

Quick Links:
Iowa Utilities Board - Homepage
File a complaint with Iowa UB

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